returns & refunds
last updated: [ launch date ]
damaged or incorrect items
if your order arrives damaged, incorrect, or missing something, write to us within 48 hours of delivery with a photo. we'll replace it or refund you — your choice.
change of mind
because everything is handmade to order, we're not able to accept returns for change of mind once an order has been made or shipped. if something isn't right, please reach out — we genuinely want to fix it.
custom orders
custom slime requests are made specifically for you and aren't eligible for return or refund unless the item arrives damaged or doesn't match what was agreed.
how refunds work
approved refunds are issued to your original payment method within 5-7 business days. cash-on-delivery refunds are sent via bank transfer or UPI — we'll ask for details when needed.
need help?
start on our contact page — most things get sorted in a message or two.