Returns & Refunds

Payment

We accept online payment only: UPI, cards and netbanking, processed securely by Razorpay. Cash on delivery is not available.

Cancelling Your Order

You can cancel your order until we ship it, usually within 3 days of placing it. Cancel from the order page in your account, where you can also follow your order's status. If you checked out as a guest, message us on WhatsApp with your order number. Once an order has shipped, it can no longer be cancelled.

Returns and Exchanges

Everything is handmade in small batches, so we don't accept returns or exchanges once an order has shipped.

Damaged or Missing Items

If something arrives damaged or is missing, report it within 48 hours of delivery using "Report a Problem" on your order page (or on Track Order, if you checked out as a guest). An unboxing video is required as proof:

• One continuous, unedited video
• Starting with the sealed parcel, its shipping label clearly visible
• Showing the damaged or missing item as you open it

Photos alone can't be accepted, and claims raised after 48 hours can't be considered. Once your video is verified, we refund the damaged or missing items.

Custom Orders

Custom slime requests are made specifically for you. They're refunded only if they arrive damaged or don't match what was agreed, shown in an unboxing video as above.

Refunds

Refunds are issued to your original payment method within 7-10 business days: the full amount for a cancelled order, or the value of the affected items for a verified damaged or missing-item claim.

Questions?

Reach us on WhatsApp at +91 89769 01688 or email support@seemaacollection.com and please mention your order number.